Shipping policy

This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

We are offering Free Shipping.

B. TRANSIT, HANDLING & ORDER CUT OFF TIME

Generally, shipments are in transit for 14 – 35 days (Monday to Friday).

Order cut-off time: 10:00 PM GMT+08:00, China Standard Time(Monday to Friday).

Order handling time is 2 - 10 business day (Monday to Friday).

C. DELIVERY TERMS

We arrange delivery through shipping carriers serving Canada. The carrier used may vary depending on the destination and shipment.

D. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@lucialiving.ca

E. CANCELLATIONS

Standard orders may be canceled free of charge within 24 hours of purchase, provided they have not entered production or fulfillment. Email support@lucialiving.ca with your order number as soon as possible.

If an order has already been dispatched, please refer to our refund policy.

F. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.