Thank you for your attention and support to Lucia Living! Here are some frequently asked questions and their answers, hoping to help you better understand our services:

What are the delivery fees?

We offer free shipping for all orders on our website.

Do you provide returns and exchanges?

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be unused, uninstalled, in resellable condition, and in its original packaging with accessories. Please contact support@lucialiving.ca before returning any item. We do not provide a prepaid return shipping label. After approval, you will receive a return approval email with instructions. Customer-initiated returns must be shipped within 7 days of approval.

Return method?

By mail only, after you receive a return approval email. Arrange a trackable carrier yourself, pay the return shipping fee, and email us your tracking number, tracking link, packing photos, and a photo of your shipping label. Items sent without prior approval will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded to your original payment method within 1–5 business days after inspection (bank/card posting may take longer). 

What are the payment options?

Accepted payment methods are PayPal, Visa, Mastercard, Discover, American Express, Diners Club, JCB, Cartes Bancaires, Maestro, UnionPay, and Visa Electron. You can choose the most convenient payment method to complete the payment during the settlement process.

How to cancel or modify an order?

If you change your mind before receiving your order, you can cancel or modify it within 24 hours of placing it, provided it has not entered production or fulfillment. If the order has already been shipped, please refer to our refund policy. 

How much is the restocking fee?

We do not charge any restocking fees.

Warranty

Most Lucia Living products include a 2-year limited warranty beginning on the delivery date shown in the carrier’s tracking record.

The warranty does not cover:

1. Damage caused by accidents, misuse, abuse, or negligence
2. Normal aging, wear, or changes in natural materials
3. Customer-caused or accidental damage
4. Products purchased through third-party online auction sites

Specific warranty details:

1. Rechargeable LED table lamps: 3 months. Full replacement at no charge; customer pays shipping.
2. LED bulbs, LED light sources, and LED drivers: 6 months. Replacement components at no charge; customer pays shipping.
3. Other components of LED fixtures: 2 years. Replacement components at no charge; customer pays shipping.
4. Fixtures using non-LED light sources: 2 years. Replacement components at no charge; customer pays shipping.

To submit a warranty claim, email support@lucialiving.ca with your order number, description of the issue, and clear photos or videos.